Wasaline’s Mobile App makes it easy to make new bookings, maintain existing bookings and gives passengers the ability to check-in and board without passing the check-in counter. The App allows passengers to access the onboard cruise events schedule as well as book cabins, restaurants and check the sailing schedules. There is also a Q&A section available.

”Wasaline is continually working on enhancing the customer service and we have, for a long time, focused on improving and automating the check-in and boarding processes to make them as smooth as possible”, says Johanna Långskog, responsible for Wasaline’s marketing. The terminals in Umeå and Vaasa have been automated with passenger gates to minimize the time spent queuing during the check-in and boarding process.

Tickets can be booked in the Mobile App, on Wasaline’s website or by phone and once the booking is paid the customer receives a confirmation.

The gate readers check the QR-code on the confirmation ensuring a smooth customer experience in the port without requiring them to pass the check-in counter.

Carus is the leading global supplier of solutions for booking, check-in, boarding and point of sales for the ferry industry. Carus has created a standard platform that substantially reduces the time it takes to create a high quality App.

”We have spent a substantial amount of time developing an APP-platform that makes it very simple for our clients to introduce a professional APP into their business. We are happy that Wasaline chose our APP and we are proud of the end result” says Carus’ CEO Anders Rundberg.